Frequently Asked Questions
Answers to your shopping questions
Yes – absolutely they are. Why? Because we don’t store your card details when you pay with us. See ‘Ways to Pay’ for more details.
We are an international company based in the United Kingdom. Our products are for sale in the UK through this website.
Our products are for sale through our sister sites in the following countries:
All 27 EU countries plus
We dispatch most of our UK orders from our UK warehouse using Royal Mail 2nd Class, but we also offer a first-class delivery service. In some cases, we may use other fulfilment options, including Amazon Fulfilment Service.
If an item is in stock, we strive to dispatch all orders placed by midday on the same day.
Orders are dispatched Monday through Friday.
Yes we do. Join our maxxiclub and get exclusive discounts and offers as a maxxiclub member.
Can I deliver my order to different address than my billing address?
Yes we can. Simply enter your ‘Ship To’ address during the checkout.
Currently we don’t, but we aim to introduce such a program in 2025.
If you have any other questions, then do get in touch with us. Simply email us at: we-care@maxxipaws.com, or use our Contact form. We love to hear from you and we will do everything we can to assist you.
